- Avaya is a Gartner Magic Quadrant Leader in Contact Center (Gartner, February 2010).
- Avaya has #1 worldwide call center market share (40+ percent).
- 88 percent of the 2010 Business Week Customer Service Champs rely on Avaya Contact Center Solutions for their customer service.
- 99 percent of all Fortune 100 companies are running Avaya solutions.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.